Returns & Exchanges
At TraxNYC, we stand behind the craftsmanship of our jewelry and offer a 14-day return policy on eligible items to ensure your complete satisfaction. Please note that custom-made pieces and items with signs of wear are not eligible for return or exchange.
Initiate Your Request
Contact our customer service team via email or phone within 14 days of delivery to obtain a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place your item in its original presentation box with all certificates and documentation, ensuring it is packed securely to prevent damage during transit.
Ship with Insurance
Affix the provided shipping label and send the package via a trackable, insured carrier; insurance is mandatory to cover the full value of the luxury goods.
Inspection and Refund
Once our quality assurance team verifies the item's condition, your refund or exchange will be processed within 7-10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing