Frequently Asked Questions
Everything you need to know about your luxury jewelry purchase.
Are your diamonds and gemstones natural?
All diamonds and gemstones sold by TraxNYC are 100% natural unless explicitly stated otherwise in the product description. Each piece is rigorously inspected for quality and authenticity.
How long does shipping take for custom orders?
Customized jewelry typically requires 2 to 4 weeks for production and quality control. Once completed, your order is shipped via insured overnight or 2-day delivery depending on your location.
Do you offer financing options for high-value items?
Yes, we partner with various financing providers to offer flexible payment plans. You can select your preferred financing method at checkout to spread the cost over several months.
What is your return and exchange policy?
We offer a 14-day return policy for standard items in their original, unworn condition. Please note that custom-made pieces and items that have been altered are generally non-refundable.
Does my jewelry come with an appraisal or certificate?
Most high-value items and engagement rings include a professional appraisal or a GIA/IGI certificate. This documentation details the specifications and retail replacement value for insurance purposes.
Can I visit your showroom in New York City?
Yes, our showroom is located in the heart of the Diamond District. We recommend booking an appointment in advance to ensure a dedicated specialist is available to assist you.